The difference between the “big” rental companies and us is what we like to call the “Graner Difference”. Here we would like to point out what we mean by that.
Your satisfaction is what drives us!
In good hands right from the start – Our customer-oriented service
A vacation and the joyful anticipation that goes with it are one of the most important times of the year and we want to help make your vacation THE trip of your dreams right from the start.
Customer satisfaction is our top priority, our company philosophy is: “Better to do a bit more than not enoughfor our customers”.
- We are here for you 24/7 from your first inquiry until the end of your trip. Thru our private cell phones, you will be able to reach us during your trip before and even afterwards.
- We will provide you with individual itineraries that include your desired destinations, complementedd with our tips and recommendations on shopping, the best campgrounds and highlights, which do not come from a random travel guide but from our many years of experience.
- Personal pick-up directly at the airport or hotel, completely flexible and without wait time for you. Of course, we will bring you back to the airport or your hotel after your trip.
- With us there are no fixed pick-up and drop-off times, you will receive “your” motorhome early morning or whenever you wish during the day and return it at your desired time of the return day completely free of charge even on Sundays and Holidays.
- When travelling from abroad, you can rent “your” motorhome on the day of arrival and don’t have to go to a hotel and unpack and repack for one night.
- The introduction to “your home away from home” is entirely designed according to your wishes and speed. It only ends when your last questions has been answered and you feel entirely comfortable starting your trip.
- We also do not charge an extra fee for additional drivers.
- We are also happy to do the initial grocery shopping before your trip and prepare your purchases for you in “your” motorhome. Of course, you can also place orders online before your trip and have them delivered to us.
- In the event of an emergency, we offer a pick-up service, give recommendation for good doctors or ERs. We dodeliver your lost luggage to your campground. Our goal is to ensure that you remain in good hands even in unpleasant situations.
Better Motorhomes
We only rent out motorhomes with which we also travel ourselves.
- Our thoroughness when cleaning the motorhomes: We clean our vehicles ourselves to ensure that they are as clean as we would expect them to be.
- We only rent out the latest vehicles that are always in perfect condition.
- You can drive to Death Valley in “your” motorhome even in the highest temperatures.
- We also allow driving on unpaved roads.
- Generator Usage is free and unlimited.
- All our vehicles also include useful additional equipment such as a rearview camera, an electric awning, a second additional auxiliary battery, a 4,000W power generator and in most models also an additional solar system for self-sufficient camping, a tank flushing system for the toilet tank and much more.
- We retrofitted all our motorhomes and trailers with beeter and more comfortable mattresses so that you willsleep well on vacation.
- All motorhomes are equipped with a safety net in the bunk and offer a child seat preparation.
- Alle Wohnmobile sind mit einem Sicherheitsnetz im Alkoven ausgestattet und verfügen über eine Kindersitzvorbereitung.
“Better to do a bit more than not enough for our customers”
TOBIAS FRENZEL
Better Equipment
You should not miss anything on your vacation, which is why we believe: “Better a bit more than not enough”.
- Our range of equipment is one of its kind. The personal kit includes 12 cozy towels per person, high-quality bed linen incl. 2 blankets, pillows and everything you need for a relaxing night. Of course, your bed is already fully made and ready for the first night.
- The kitchen kit includes a high-quality table wear set. You also receive a 40-piece kitchen utensils set including 6 coated pans and pots as well as high-quality glasses.
- In the large storage compartments you will also find a complete toolbox and levelers.
- In addition to our extensive range of equipment, we also offer additional accessories for hire like bikes, BBQs, child seats, coolers and much more.
- If you need anything else, we will of course be happy to arrange it for you.
Additional Services – everything from a single source
We not only rent out Motorhomes, but we do also offer the complete organization of your trip.
- Of course, we are also happy to take care of campground bookings and reservations for places of interest.
- Do you have something to celebrate and are looking for the right activity? Of course, we are also happy to help here.
- Of course, we are also happy to book your following stay in a hotel.
- Of course, we can also book a rental car for you on request.
- You need additional insurance coverage – we will be happy to assist here.
“You go on vacation, we’ll do the rest!”
JESSICA LICHTENBERGER
Premium Insurance Options
With us, you decide how much insurance you want.
- With all our insurance packages, you benefit from our direct line to the insurance company. In the event of a claim, we take care of the entire process with the insurance company, so you don’t have to worry about a thing.
- All our insurance packages include cover for interior damages and damage caused by driving on unpaved roads.
- The basic coverage (already included in the rental price) includes liability insurance with a deductible of 2,500 USD.
- The premium upgrade increases the coverage for liability claims up to 1 Mio USD and also includes collision and comprehensive coverage with a deductible o USD 1,000.
- The premium upgrade also covers rockchips and tire damage.
- With our Zero-Deductible Add-On, there is no deductible at all.