The difference between large, anonymous landlords and us is what we call the “Graner difference”. No matter whether you choose GOLD or BLUE you choose:
You always benefit from our personal service, our high-quality vehicles and our many years of experience in the southwest of the USA. We don’t just want your trip to be a good one – we want it to be your dream trip.
Your satisfaction is what drives us!
In good hands right from the start – customer-oriented service
Vacations and the anticipation that goes with them are one of the most important times of the year, and we want to help turn your vacation into your dream trip right from the start.
Customer satisfaction is our top priority, our company philosophy is: “Better to do a little more than too little for our customers”.
- We are your German-speaking contact directly on site, from the first inquiry to the end of the trip, we are there for you.
- We are available around the clock via our cell phone numbers before, during and after the trip.
- If you wish, we can support you with your individual route planning, which includes your desired destinations, decorated with our tips and information on shopping, the most beautiful campgrounds and highlights, which do not come from the travel guide but from our many years of experience. (Already included with GOLD)
- Personal pick-up directly at the airport without long waiting times for you. Of course, we will bring you back to the airport or your connecting hotel after your trip.
- With us there are no pick-up and drop-off times, you receive “your” motorhome whenever you wish and return it at the desired time, even if it is late.
- With us, you can rent “your” motorhome on the day of arrival and don’t have to go to a hotel and unpack and repack for one night.
- The introduction to “your new temporary home” takes place entirely according to your wishes. It only ends when the last question has been answered and you start your journey with a good feeling.
- All payments are made to Germany in Euro, the deposit is only EUR 500, the balance is due 4 weeks before departure.
- In the event of an emergency, we offer a pick-up service, accompany you to doctors and emergency rooms known to us or deliver your lost luggage to your campground, thus ensuring that you remain in good hands even in unpleasant situations.
Better motorhomes whether GOLD or BLUE
We only rent out motorhomes with which we also travel ourselves.
- Our thoroughness when cleaning the motorhomes: We clean our vehicles ourselves to ensure that they are as clean as we would want them to be for ourselves.
- We only rent out vehicles that are always in perfect condition.
- You can drive to Death Valley in “your” motorhome even at the highest temperatures.
- Driving on unpaved roads is also permitted here.
- The use of the generator is also included.
- With us you will find useful additional equipment such as a reversing camera, an electric awning, a second additional living area battery, a 4,000 W power generator and in most models also an additional solar system for self-sufficient camping, a tank flushing system for the toilet tank and much more in “your” motorhome / trailer.
- We have had better and more comfortable mattresses retrofitted in all motorhomes so that you can sleep well on vacation.
- There is additional storage space with plenty of room for your luggage.
- All motorhomes are equipped with a safety net in the alcove and have child seat preparation.
“Better to do a little more than too little for our customers”
TOBIAS FRENZEL
Better equipment
You should want for nothing on your vacation, which is why we believe: “Better a little more than not enough”.
- You won’t find this level of equipment in any other motorhome. This includes 12 cozy towels per person, high-quality bed linen incl. 2 blankets, pillows and everything you need for a relaxing night. Of course, your bed is already fully covered and ready for the first night.
- With the GOLD service level, the kitchen equipment is already included in the price and includes a high-quality tableware set. You also receive a 40-piece kitchen accessory set including 6 coated pans and pots as well as high-quality glasses.
- In the large luggage compartments you will also find a complete toolbox and wheel chocks.
- In addition to our extensive range of equipment, we also offer accessories for hire.
- If you need anything else, we will of course be happy to arrange it for you.
Our all-round package – everything from a single source
We not only rent out motorhomes and caravans consisting of jeeps and trailers, we also take care of the complete organization of your trip with our travel agency in Germany.
- Of course, we are also happy to take care of campground bookings and reservations for places of interest.
- Do you have something to celebrate and are looking for the right activity? Of course, we are also happy to help here.
- We will be happy to help you book flights at our low tour operator rates.
- Of course, we are also happy to book your subsequent stay in a hotel.
- Of course, we can also book a rental car for you on request.
- Of course, we also have the right travel insurance for you.
“You go on vacation, we’ll do the rest!”
JESSICA LICHTENBERGER
Premium insurance as desired
With us, you decide which insurance you want.
- With all our insurance packages, you benefit from our direct line to the insurance company. In the event of a claim, we take care of the entire process with the insurance company, so you don’t have to worry about a thing.
- All our insurance packages include cover for damage to the interior fittings and damage caused by driving on unpaved roads.
- The basic cover (already included in the rental price) includes third party and fully comprehensive insurance with a combined sum insured of USD 1 million. The excess is USD 3000.
- The Premium upgrade increases the sum insured for third party and fully comprehensive cover to USD 2 million and reduces the excess to a maximum of USD 500 (GOLD) and USD 1000 (BLUE).
- The premium upgrade also covers stone chips and tire damage.
- With our Zero Deductible Add-On, there is even no deductible.
